Refund policy
Refund Policy
Last Updated: June 26, 2026
At Wavy, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Returns Eligibility
You may request a return within 30 days of receiving your order.
To be eligible, items must:
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Be unused and in original condition
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Be returned in original packaging
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Include all accessories received
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Not show signs of wear, damage, or misuse
Returns without prior approval may not be accepted.
How to Request a Return
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Contact us at support@wavyhair-co.com
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Provide your order number and reason for return
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Wait for return authorization instructions
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Ship the item back following provided instructions
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once your return is received and inspected:
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Approved refunds are issued to the original payment method
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Processing time: 5–10 business days
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Bank processing delays may apply
Original shipping fees are non-refundable unless the error was ours.
Non-Refundable Items
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Gift cards
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Digital products
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Final sale items
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Used or damaged items caused by the customer
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Custom or personalized products
Contact
Wavy
Email: support@wavyhair-co.com